Internal IT / Technical Support Officer

Head Office

Role & Responsibilities

● Provide full spectrum of in house IT support and troubleshooting on computer devices, AV system, video conferencing and handheld devices;
● Perform hardware and software installation, maintenance, upgrade and replacement;
● Provide network administration to all infrastructure components including firewall, switches, routers, FTP & VPN solution;
● Responsible for the routine administration and maintenance of company server, network and security control, backup/restore, patch upgrade, system monitoring, health check, disaster recovery, etc;
● Review and optimize existing IT system;
● Assist to handle any ad-hoc projects upon requests by supervisor;
● Provide instruction and training to colleagues.

Requirements

● Higher Diploma or above in Computer Science/ Information Technology or related discipline;

● Minimum 3 years of information technology/ IT support experience;

● Good knowledge in Microsoft Windows, macOS, Microsoft Office, Cloud Services and Smart System;

● Strong analytical and problem-solving skills;

● Self-motivated with good interpersonal and communication skills;

● Good team player.